J&T Express has apologized yet again to the public after President Rodrigo Duterte personally threatened the company to shut down in a televised public address.
“We appreciate the concern expressed by the President towards our customers’ welfare as well as the well-being of our many partners and employees,” the company’s vice president, Zoe Chi, said in a statement.
“Furthermore, we will cooperate with the government in any investigation that it will conduct. We are committed to improving our services for the benefit of the public.”
The National Bureau of Investigation (NBI) and Criminal Investigation and Detection Group (CIDG) were ordered by the president to probe the said incident.
J&T Express Philippines Brand Manager Leonardo Alampay said the company is cooperating with the ongoing investigation. Furthermore, the courier firm has submitted the findings of its internal investigation to CIDG on Wednesday. Personnel involved in the video were also given sanctions, according to the management.
However, the employee who recorded the video was also penalized since taking photos and clips inside J&T warehouses is prohibited, said Alampay.
The vice president of J&T Express assured that the viral video was an isolated case.
“The company has 24/7 monitoring across all its facilities, branches, and warehouses. Each of these facilities is also manned by security guards and employs a real-time tracking system.”
The firm also said its communication lines are open for customers whose items were damaged or lost during the delivery process.
